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Delivering in Gurgaon and Delhi
All orders except for certain items where otherwise mentioned–placed on our platform at any given time will be dispatched and delivered within 24 hours within the delivery zone. Any order except for certain items where otherwise mentioned– placed after 12 midnight will be delivered to the address mentioned on such order, by the end of the same day. We may also provide you the option of choosing the date and time of delivery of your order at the time of placing the said order on our Website. You understand and agree that we shall not be held responsible for failure to deliver your order for circumstances beyond our control including but not limited to strikes, adverse traffic and weather conditions, natural or man-made calamities and other acts of God.
You can modify or cancel your order by calling our customer service up to 30 minutes after you have placed the order on our website. In the event of any cancellation, any payments already made by you for the cancelled order or in case the value of modified order is less than the original order, we will adjust the extra amount with us as advance against supplies and give you the corresponding credit which can then be used by you to make any subsequent purchases in accordance with our policies in force (“Advance Credit”). If we suspect any fraudulent, illegal transaction by you or such transaction, which breaches the Terms, we may, at our sole discretion, cancel such orders with or without notice.
We allow you to return any product(s) purchased within 24 hours of delivery if you are not satisfied with the quality or accuracy of the product(s). In such case, you can contact our customer service and register your complaint. Upon our investigation of your complaint, we may adjust the amount equal to the value of the product(s) under dispute as Advance Credit or replace the product(s) with new ones at no extra cost. At no point will any cash be reimbursed regardless of the manner in which we processed your payment. Any payments made by you in excess of the amounts invoiced against your order(s) will also be credited to your account registered with us as Advance Credit. All refunds shall be at our sole discretion at all times.